As of this morning, Black Diamond officially issued a voluntary recall on all green 2024 Neve Strap Crampons sold between January and May of 2024.
The reason for the recall is related to the screws that connect the plastic heel cup to the aluminum heel unit of the Neve Strap Crampon, which can loosen and allow the heel cup to detach from the crampon, posing a fall hazard. There have been three reported instances of this happening in the field with no reported injuries. Black Diamond has acted proactively to address this issue in the most expeditious manner possible.
Black Diamond is offering all affected customers a full refund.
For more information on the recall, and help with initiating the return process click the link here.
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Hayarpi
May 28th, 2024
It’s commendable to see Black Diamond prioritizing customer safety with a prompt voluntary recall of their 2024 Neve Strap Crampons. Addressing the potential fall hazard and offering full refunds shows their commitment to quality and consumer well-being. Kudos for taking swift action and keeping the climbing community safe. click here.